At ActiveKicks, we want you to be completely satisfied with your footwear purchase. If for any reason you are not happy, our return process is designed to be clear and customer-friendly.

Return Timeframe:
Returns are accepted within 30 calendar days from the date your order is delivered.

Condition Requirements:
Items must be returned:

• In original, unworn condition with soles clean

• With all original packaging and tags included

• Customized or special order products are excluded unless defective

How to Return:

• Email us at [email protected] or call +1 (208) 555-3694 for return approval and instructions.

• Once approved, securely package your item for shipping.

Shipping Responsibility:

• If the return is due to a mistake on our part or a defective product, ActiveKicks will cover the return shipping costs.

• For other returns, customers are responsible for return shipping fees.

Refund Details:

• Refunds will be processed to the original payment method after we inspect the returned merchandise.

• Please allow 7-10 business days for refund completion.

• Original shipping fees are non-refundable except for defective or incorrect items.

Exchanges:
To exchange an item, please return the original and place a new order for the replacement product.

Exclusions:

• Gift cards

• Final sale merchandise

• Personalized/custom items unless defective

If you have any questions or need assistance, feel free to contact our support team anytime.

Thank you for shopping at ActiveKicks!